Job Description

Job Description

Job Description

• • We have an opening for a Software Project Coordinator role (Job ID: 7295) in Phoenix, AZ, is a U.S. citizen with 1-2 years of experience in project coordination, a solid understanding of software licensing and asset management, and proficiency with tools like ServiceNow and Google Suite. They should be detail-oriented, organized, collaborative, and comfortable working 100% onsite (with potential for hybrid in the future). Below is a detailed profile of the type of person who would be a strong fit, tailored to the job posting details :Key Characteristics and Fit

  • Citizenship: Must be a U.S. citizen, as visa support is not available.

• Work Arrangement:

Fully Onsite: Comfortable working 100% onsite in Phoenix, AZ, with potential for hybrid work later. Contract Flexibility: Open to a 6-month contract with possible extension, and able to work on a W2 ($25-$30/hour) or Corp-to-Corp ($25-$33/hour) basis. Professional Background: Experience: 1-2 years in project coordination, ideally in IT or software asset management. Technical Knowledge: Familiarity with software licensing, compliance, and asset management methodologies, including tools like ServiceNow. Tool Proficiency: Hands-on experience with ServiceNow for IT ticketing and Google Suite for collaboration. Familiarity with Microsoft Suite is a plus. Key Responsibilities and Fit: Software Acquisition and Compliance: Comfortable managing software purchases, negotiating with vendors, and ensuring compliance with licensing agreements. Able to maintain accurate license inventories and entitlement records. Customer Support: Strong communication skills to handle technical assistance requests via phone, chat, or email, advising users and following up to resolve issues. Change Management: Capable of administering software change processes, collaborating with vendors and IT teams to align with organizational standards. Problem-Solving: Skilled at researching issues, analyzing data (e.g., license counts and costs), and escalating urgent matters. Documentation and Tracking: Detail-oriented in tracking problems, documenting resolutions, and maintaining accurate records. Cross-Functional Collaboration: Able to work with business and technical teams to communicate software status, solve problems, and implement changes. Work Style: Organized Multitasker: Can balance and prioritize multiple tasks, such as managing software assets, responding to user requests, and coordinating with vendors. Independent and Collaborative: Works independently with high productivity while forming strong partnerships across teams and with external stakeholders. Process-Driven: Adheres to IT processes, standards, and governance, ensuring compliance and accuracy. Soft Skills: Customer-Oriented: Empathetic and patient, with strong customer service skills for assisting users and resolving issues. Analytical: Able to research, analyze, and interpret data related to software licenses and costs. Detail-Oriented: Delivers high accuracy in documentation and asset management tasks. Proactive: Identifies and escalates urgent issues and follows up to ensure resolution.

Personality Traits

Methodical: Enjoys structured processes and ensuring compliance with IT standards and licensing agreements. Team Player: Thrives in collaborative environments, building relationships with business, technical, and vendor teams. Tech-Savvy: Curious about IT concepts and comfortable learning or adapting to new tools and systems. Reliable: Takes ownership of tasks and maintains accountability for accurate records and timely issue resolution. Adaptable: Comfortable with a contract role and potential changes in work arrangement (e.g., hybrid in the future).

Ideal Background

Education: A degree in IT, business, or a related field is beneficial but not required. Certifications like ITIL Foundation, Certified Software Asset Manager (CSAM), or ServiceNow training are a plus. Experience: 1-2 years in roles like IT project coordination, software asset management, or service desk support. Experience in IT ticketing systems (ServiceNow preferred) and providing customer support. Familiarity with software procurement, license compliance, or vendor coordination. Industry Fit: Candidates from IT, procurement, or administrative roles in organizations with structured IT environments (e.g., government, corporate, or tech sectors).

Example Candidate Profile

A recent IT graduate or early-career professional with 1-2 years of experience as an IT coordinator or service desk analyst. Has used ServiceNow to manage IT tickets and Google Suite for collaboration in a professional setting. Comfortable handling software license tracking, responding to user inquiries, and working with vendors to resolve issues. Strong organizational skills, with a track record of maintaining accurate records and managing multiple priorities. Based in or willing to relocate to Phoenix, AZ, for a fully onsite role, and open to W2 or Corp-to-Corp arrangements. By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Job Tags

Contract work, Relocation, Visa sponsorship

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